LOS ANGELES–(January 18, 2012) — Re-investing in its record-breaking success over the past several years, ISI Translation Services (www.ISItrans.com) today announced a series of significant technology upgrades, all designed to provide enhanced security and speed of communications to its customers, which include some of the world’s largest multi-national healthcare and financial services companies.
ISI recently expanded its office space and increased its staff, partly in response to the growing need for language services emerging from regulatory reform in both healthcare and financial services. ISI has grown to 31 full-time Project Management staff members, while strengthening its pool of domestic and international linguists by 60 percent. The technology upgrades give ISI project managers more efficient tools and technologies to provide the boutique-level, concierge approach to customer service that is ISI’s hallmark.
All of the infrastructure upgrades to ISI’s security protocols ensure that every procedure – from email to data storage, from project management to employee hiring – is secure and in full compliance with HIPAA, PHI, Title VI, CLAS and SB853 requirements. In addition, ISI’s web-based project management portal has an SSL-Certificate added (https:) and is as secure as a bank website, meeting the most stringent privacy, encryption and security requirements, as well as enabling upload and download of large files in faster, more reliable and far more secure manner than file transfer protocol (FTP).
“We place the highest priority on security and timely fulfillment,” said Michael Bearden, VP of Client Relations at ISI. “With these recent technology upgrades, we can continue to provide the highest quality language services for companies both large and small, and to handle the spikes in volume that the changing regulatory environment and open enrollment season inevitably bring.”
Among ISI’s technology upgrades – complementing its existing bonded T1 service, gigabit NAS server, and newly enhanced firewall protection through a Sonicwall security solution — are the following:
- Business Class Broadband – A satellite WiMAX-featured wireless broadband network, licensed microwave backhaul network and high bandwidth wireless network, which will provide greater speed and security for transmission of customer data.
- Ethernet over Fixed Wireless (EoFW) – Because ISI needs fast access both upstream and downstream, the new wireless Internet service will provide upload and download speeds of 10MBPS (megabits per second).
- The TelePacific wireless network that ISI employs enhanced levels of encryption and security. It also features an individual point-to-point circuit that is capable only of communications between ISI and the TelePacific network. To further enhance security, TelePacific wireless employs directional antennas throughout the network to ensure that wireless signals are only received at the locations where they are intended to eliminate interception.
- The wireless traffic itself is encrypted over the air via proprietary encryption schemes employed directly in the radios. In addition, the network is easily scaled-up to meet future increased bandwidth.
“In this era of ever-changing regulations and fast-paced communications, translation services not only have to get the work done right, we have to get it there quickly and securely, ” said George Rimalower, President of ISI. “By re-investing in ISI’s success through technology upgrades to ensure both speed and security, we will continue our tradition of high tech and high touch service to our customers and pave the way for future growth.”
